Privacy Policy
Effective 24 June 2025
At From Maple Lane, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, make a purchase, or subscribe to our updates via email or SMS. We are committed to handling your data with integrity, transparency, and care.
Information we collect
We may collect information including your name, email address, phone number, shipping address, and payment details. Additionally, we collect marketing preferences and engagement data related to your interactions with our emails and SMS messages. We also use cookies and pixels to gather data about how you browse and interact with out website.
How We Collect Your Information
Your data is collected when you place an order, subscribe to emails or SMS marketing, submit forms, contact us directly, or browse our website. Website analytics tools and tracking technologies like cookies allow us to understand user behaviour and personalise your experience.
Use of Your Information
We use your information to fulfil and deliver your orders, send order confirmations and tracking updates, and provide customer support. If you've opted in, we may also use your information to send promotional offers, product announcements, exclusive updates, and SMS reminders of abandoned carts. These communications are designed to improve your shopping experience and keep you informed.
SMS Abandoned Cart Disclosure
From Maple Lane uses cookies and website tracking technologies to identify when you have added items to your shopping cart and subsequently left the site without completing your purchase. This information may be used to send you SMS reminders about your abandoned cart, provided you have opted in to receive such messages.
Third-Party Services and Data Sharing
We never sell your personal information. We only share data with trusted third-party providers who assist in operating our business — including payment processors, order fulfilment partners, and communication platforms. These providers are contractually obligated to comply with strict data protection regulations. SMS opt-in data and consent are never shared with third parties under any circumstances.
Location Data
If you grant permission, we may collect location-based data to tailor your browsing experience, such as showing you region-specific content or promotions. This information is gathered through your browser or mobile device and is used solely to enhance your experience. You can manage location sharing preferences in your browser or device setting.
Your Rights
You have the right to access, correct, or request deletion of your personal information. You may unsubscribe from promotional emails by clicking the "Unsubscribe" link in our messages, or opt out of SMS marketing by replying "STOP" to any message. For any data-related requests, please contact us at care@frommaplelane.com
Cookies and Tracking Technologies
We use cookies and similar technologies to analyse site traffic, track conversions, personalise content, and deliver targeted advertisements through platforms such as Google and Meta. You can adjust your cookie preferences through your browser settings at any time.
Data Protection and Security
We implement industry-standard security measures to protect your personal data against loss, misuse, and unauthorised access. Our systems are regularly reviewed to ensure your information remains confidential and secure.
Policy Updates
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about how your data is handled, please reach out. We're here to help.
📧 care@frommaplelane.com